Contact Plant Identify
We are here to help with questions about plant identification, accounts, credits, subscriptions, billing, and technical issues.
Support email
Send us a message at:
This is the best contact method for account access, missing credits, subscription questions, refund requests, and technical problems.
What to include
- The email address connected to your account.
- A short description of the problem or question.
- An order number or payment date for billing questions.
- Relevant screenshots or error messages, with sensitive information removed.
Before you send a message
Please do not send passwords, complete payment card numbers, or other unnecessary sensitive information. For refund details, review the Refund Policy and Refund Application pages.
Related information
Our About page explains what Plant Identify does. You can also review the Privacy Policy and Terms of Service before contacting us.