Privacy Policy

Effective Date: March 19, 2026

Welcome to Plant Identify ("we", "us", "our"). This Privacy Policy explains how we collect, use, disclose, and protect information when you use plantidentify.org and our AI-powered plant identification services (the "Service"). If you have any questions, please contact us at support@plantidentify.org.

1. Information We Collect

  • Account Information: Email address, sign-in provider details, and account identifiers used for authentication.
  • Plant Images and Inputs: Photos you upload for plant identification and any related prompts or notes you submit.
  • Usage Data: Device type, browser, IP address, pages visited, timestamps, and general interaction logs.
  • Billing and Order Records: Purchase details, plan information, transaction status, and credit usage records. We do not store full payment card numbers.
  • Support Messages: Emails or other communications you send to our support team.

2. How We Use Information

  • Provide plant identification results, plant-related guidance, and account features.
  • Operate purchases, subscriptions, and credit balances.
  • Improve recognition quality, site reliability, and fraud prevention.
  • Respond to support requests and send important service notices.
  • Comply with legal obligations and enforce our Terms of Service.

3. Legal Bases

  • Contract: To provide the Service you request, including account access, purchases, and plant identifications.
  • Legitimate Interests: To secure, maintain, analyze, and improve the Service.
  • Consent: Where required for optional communications or similar processing.
  • Legal Obligation: To meet applicable regulatory, tax, and compliance requirements.

4. How We Share Information

  • Service Providers: Hosting, storage, analytics, authentication, customer support, and payment providers that help us operate the Service.
  • Legal Requests: When required by law or when necessary to protect rights, safety, or the integrity of the Service.
  • Business Transfers: In connection with a merger, acquisition, financing, or sale of assets, subject to applicable protections.

5. Data Retention

We retain personal data only for as long as reasonably necessary to operate the Service, maintain records, resolve disputes, enforce agreements, and comply with legal obligations. Uploaded plant images and generated outputs may be deleted from active systems after operational use, while billing and security records may be retained longer.

6. Cookies and Similar Technologies

We use cookies and similar technologies to support login sessions, site functionality, security, and basic analytics. You can control cookies through your browser settings, though disabling certain cookies may affect site functionality.

7. Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or export certain personal data. To make a request, email support@plantidentify.org. We may need to verify your identity before completing a request.

8. Children's Privacy

The Service is not directed to children under 13, or the minimum age required in your jurisdiction. We do not knowingly collect personal information from children.

9. Security

We use reasonable technical and organizational safeguards to protect information. However, no system is completely secure, and we cannot guarantee absolute security.

10. International Data Transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for international transfers.

11. Contact

Email: support@plantidentify.org

Website: plantidentify.org

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will revise the effective date above and post the updated version on this page.