Refund Application
Last Updated: March 19, 2026
If you believe a Plant Identify purchase should be refunded, please email us at support@plantidentify.org with the details below so we can review your case quickly.
How to Request a Refund
Please send your request by email. Including complete information helps us verify the charge and respond faster.
- Email: support@plantidentify.org
- Subject: Refund Request - [Order Number]
- Please include: Order number, account email, purchase date, reason for the request, and any screenshots or billing details that help explain the issue.
Review Timeline
We usually review refund requests within 3 to 5 business days. If approved, refunds are generally returned to the original payment method within 7 to 10 business days.
Before Requesting a Refund
If the issue is related to login, billing, missing credits, or a technical problem with plant identification, please tell us what happened in as much detail as possible. In many cases we can fix the issue directly without needing a refund.